Refund Policy
We want you to be satisfied with PewPreview. This policy explains how refunds work for our digital credits and subscriptions.
1. Merchant of Record
Purchases made on the web are processed by Paddle.com Market Limited and its affiliates ("Paddle") as our authorized reseller and Merchant of Record. Refunds for web purchases are issued through Paddle and are subject to both this policy and Paddle's buyer terms. Purchases made through a mobile app are processed by Apple or Google and are subject to their refund policies.
2. What you're buying
PewPreview sells digital credits and software subscriptions. A credit is consumed when a preview is generated. Because credits deliver a digital service immediately on use, the rules below reflect the nature of digital goods.
3. Subscriptions
- You can cancel a subscription at any time from your account or your Paddle billing portal. Cancellation stops future renewals; you keep access through the end of the current billing period.
- If you are charged for a renewal you did not intend, contact us within 14 days of that charge and we will review a refund of that renewal, provided the included credits for the new period are substantially unused.
- Partial billing periods are generally not prorated unless required by law.
4. One-time credit packs
- Unused credit packs may be refunded within 14 days of purchase if none of the credits from that pack have been used.
- Once a credit has been used to generate a preview, that credit has been delivered and is non-refundable.
5. Service problems
If a charge failed to deliver the credits you paid for, or you were charged in error, contact us and we will make it right—by restoring the credits or issuing a refund through Paddle.
6. Statutory rights
Nothing in this policy limits any non-waivable rights you have under applicable consumer law. Where a statutory right of withdrawal applies (for example, the EU/UK 14-day cooling-off period), note that for digital content this right may end once you begin using the service with your consent, which occurs when you generate your first preview from a purchase.
7. Chargebacks
If you believe a charge is incorrect, please contact us first—most issues are resolved quickly. Initiating a chargeback without contacting us may result in suspension of your account pending review.
8. How to request a refund
Email support@pewpreview.com with the email address used for the purchase and the approximate purchase date. For web purchases you may also use the receipt link from Paddle, which includes a self-service option to contact Paddle support.